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FAQs & More

 

Do you have questions?

How can I ship the patient’s cases/impressions/models?

You can send your cases/impressions/models through UPS or DHL services to our lab in India. You can also avail of discounts by using our corporate account with UPS.

What is the TAT (Turn around time) for product delivery?

Physical impression work, once received, is completed and returned in 7-8 business day, which includes a lab Turn Around Time of 48 hours. Shipping is arranged through UPS. A digital/STL file work, can be delivered faster in less than a week’s time.

Can I send digital files/ STL files?

We do accept intra-oral scan files and model scan files ready for design and mill from most systems used worldwide. We do print 3D Models of STL file to complete restoration process with ceramic work. Work is completed with CAD CAM technology for all fixed restorations crowns & bridge work.

Is it mandatory to send physical models/Impressions?

Physical models/Impression are not mandatory if you send us the STL/digital files.

Do you provide complete restoration work with STL/digital files?

We do offer complete restoration process with ceramic work on STL file including digital/printing models.

Can you ship some sample work for my reference?

Yes, you can try our risk free trials. If you don’t like it its free.

Which shipment service do you recommend?

We do not have any specific preferences however as experienced, UPS delivers packages in 2-3 business days which is faster compared to DHL, which takes 4-5 days. DHL is comparatively cheaper however time consuming.

Do you provide only designing and milling work?

We do offer only designing and milling work as per client requirements.

What are the payment option you have available?

Payment terms for all our new customers are on advance basis. A Proforma Invoice is sent for the orders received in the lab. The payment options you have available are via Bank wire transfer, Credit Cards and Paypal. We will provide the bank details for payment processing along with the proforma invoice.

Increase Lab Sales

Increase your lab sales without investing in your existing lab setup. No need to add any new equipment or hire new staff. 

Add New Products & Services

Maintain current production levels  or add new products and services without investing in technology, training or equipment and material. 

Concentrate On Complex Cases

Keep your focus and concentrate your energy or resources on complex cases like implant cases that add value to your business.
We can help you achieve...

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With US FDA Registered & ISO certified facilities and globally trained technicians we boast less than 2% remake rate and the best in industry customer retention rate